Safety should be your first priority when you see a downed wire.

If you see a downed power line:įor more information on Power Line Safety, visit National Grid. Keep everyone away and report it to us at 1-80 or 9-1-1 immediately. For your own safety, assume that they are live and carrying electricity.ĭowned power lines and wires caused by a storm or motor vehicle accident creates danger for anyone who approaches.

Downed Power Line SafetyĪlways use extreme caution near downed power lines and wires. For downed electrical wires please call the Andover Police Department at 97 and press 0 for Dispatch.įor Cable/Satellite outages, please contact your provider directly. You can download the National Grid App for IOS or Android for easy access on your mobile device. National Grid updates information on this site every 15 minutes. You can also report or view the status outage on National Grid’s Power Outage Map. If you have life-sustaining equipment, such as oxygen, and have lost power please call 1-80. Periodically check nearby objects to see if they feel hot.In the event of a power outage, please call the National Grid outage line at 1-80. Check to make sure it has an Underwriters Laboratories safety label and an automatic shutoff device that turns the heater off if it tips over or becomes too hot. If you must use a portable space heater, do so safely.Consider moving to an alternate location. This may be a good idea if you anticipate an extended outage, especially for those with family members with special needs.Keep warm! But burn only wood or newspapers in your fireplace or woodstove.Don’t turn anything on until a professional has checked. Consult an electrician if your home has flooded.Consider checking on others who may benefit from your assistance.Food will stay fresh six to nine hours in a refrigerator before spoiling. Remember frozen foods will keep about 24 hours.Leave a light switch on. To signal when the power comes back on.To avoid potential power surge damage when electricity is restored, unplug computers, televisions, and microwaves. If an outage occurs, disconnect sensitive appliances.To report downed electric wires, National Grid customers should call 1-80 and Eversource customers should call 1-80.

They may be in contact with energized electric wires that are not within your view. Consider all downed wires to be energized and dangerous. This includes telephone, fiber optic, and cable TV wires.

National grid outage map ma